Booking appointments
The slot is offered, confirmed and written into your calendar during the call. The reminder then goes out on its own, by message.
The phone rings. Nobody picks up.
A voice agent that answers on the first ring: it informs, qualifies, books an appointment and hands over to your team when the request deserves it — on your WhatsApp calls or on the phone system you already have.
- No new number to open
- Answers around the clock
- Human handover at any time
Relai · Voice agent
on call · 00:14
Yasmine Clinic, good morning. How can I help?
Hello, I'd like an appointment this week
I have Thursday 3:30 pm and Friday 9 am left. Which suits you?
Thursday. And do you take CNSS?
Thursday 3:30 pm is booked ✅ For coverage, I'll put you through to reception right away.
Use cases
The calls that don't deserve a queue.
Most inbound calls are the same five or six questions on repeat. Those are the ones the agent handles, so your team keeps the calls that matter.
Hours, address, pricing
Practical questions get an immediate answer, including evenings and weekends when nobody is there to pick up.
Order or case status
The caller identifies themselves, the agent checks your system and gives the real status — not a generic answer.
Call qualification
Reason, urgency, who they need: the call reaches the right person with the context already collected.
Overflow at peak hours
When every line is busy, the agent takes over instead of letting it ring out.
Message and callback
If the request goes beyond its scope, the agent takes the details, passes them on, and states a callback time that is actually kept.
The phone line
Two ways to connect the agent. Neither involves a number we would sell you.
This is the question to put to any voice agent provider in Morocco, and it is rarely asked: which line does the agent answer on, and whose name is it in?
1 · WhatsApp calls
Your customers call from your WhatsApp Business profile. The call lands on your official business account and the agent answers. Nothing to open with an operator, no hardware, and it is the same account as your written WhatsApp agent.
- No operator paperwork
- Same account as the written agent
- Quick to go live
2 · Your existing phone system
You already have a PBX — 3CX, Asterisk, Yeastar, or your operator's offering. The agent connects to it as an extra extension. The number stays yours, with your operator, in your name, and you can unplug it without losing anything.
- Your current number, unchanged
- Your operator contract, unchanged
- Reversible: remove the extension, that's it
What we will not do
We will not sell you a Moroccan number. Allocating +212 numbers and operating voice services fall under the ANRT and licensed operators. A provider offering you a turnkey Moroccan line exposes you, and leaves you dependent on a number that is not yours.
- Your line stays in your name
- You keep your operator
- No dependency on a third-party number
- No mass outbound dialling
Limits, stated upfront
On a call, an agent that pushes does more damage than voicemail.
On the phone the caller cannot re-read or calmly rephrase. So we tune the agent to hand over early rather than to hold the conversation at all costs.
What it does
- Answer at any hour, with no hold music
- Work in French, English and Arabic
- Check your real data during the call
- Hand over the moment it leaves its scope
- Leave a written record of every call
What it does not do
- Pass itself off as a real person
- Handle a medical emergency or a dispute
- Negotiate a price or grant a discount
- Call lists that never consented
- Replace your human reception
Languages
Spoken Darija, tested before it is promised.
Understanding written Darija is a solved problem today. Understanding it spoken, over the phone, with background noise and a regional accent, is not entirely solved yet. So we test comprehension on your own recordings before scoping, and we show you the result — including when it is poor.
- French and English: full conversation
- Modern Standard Arabic: full conversation
- Darija: tested on your real calls before any commitment
- If the level isn't there, the call goes to a human
- No brochure promises on this point
Frequently asked
Before connecting the agent.
No, and that is deliberate. The agent answers either calls placed to your WhatsApp Business account, or calls already arriving on your current phone system. We do not sell numbers: allocating Moroccan numbers falls under the ANRT and licensed operators, and your line should stay in your name, with your operator.
Spoken Darija is markedly harder to process than written Darija, and quality depends on your sector and vocabulary. So we test comprehension on your real recordings before committing, and we tell you if the result is not good enough. If that happens, the agent is deployed in French with Darija comprehension, and the rest goes to a human.
It hands over. A voice agent that keeps pushing when it has not understood does more damage than an answering machine. The handover threshold is set with you, and the caller can ask for a human at any time, right from the first sentence.
Partly, and under conditions. On WhatsApp, an outbound call requires the person's prior permission and a sufficient conversation volume on your account. On your own phone system, outbound is technically possible but remains subject to the rules on unsolicited calls. We do not deploy mass dialling systems.
Only if you decide so, and with the announcement to the caller that the law requires. By default we keep the transcript needed to handle the request, not the audio. The retention period is set during scoping, with you.
How many calls ring out every week?
30 minutes to listen to your real calls and tell you which ones an agent would handle alone — and which ones it must never be given.