Order confirmation
Every order is confirmed, cancelled or rescheduled by the customer themselves — fewer parcels shipped for nothing, fewer hours on the phone.
Your customers write on WhatsApp. Someone has to answer.
An agent installed on your business number: it confirms orders, gives delivery status, answers common questions and books appointments — at any hour, without keeping anyone waiting.
- Live in 5 to 10 days
- Official WhatsApp Business number
- Human takeover at any time
Relai · Order agent
online
Hello 👋 Your order #4821 is ready. Shall we confirm delivery in Casablanca, Maârif?
Yes, but I'll only be there after 5 pm
Noted ✅ Delivery tomorrow between 5 and 7 pm. You'll get a message as soon as the driver leaves.
Can I change the address?
Use cases
What the agent takes on.
Every agent is tuned to your business. You decide what it handles alone and what goes straight to a human.
Delivery tracking
The carrier's status is pushed to the customer the moment it changes. They no longer have to write to ask where their order is.
Common questions
Availability, sizes, pricing, opening hours, address, payment methods: the questions that keep coming back get an instant answer.
Appointment booking
The slot is offered, reserved and reminded automatically. Useful for clinics, practices and training centres.
Order changes
Address, phone, quantity: the customer corrects it themselves, and your system is updated right away.
Request triage
Conversations are qualified and routed to the right person, with the context already collected.
Limits, stated upfront
An honest agent beats a talkative one.
Most bad experiences come from a bot that answers beside the point instead of handing over. We tune for the opposite: at the slightest doubt, it transfers.
What it does
- Answer within seconds, at any hour
- Work in French, Arabic and written Darija
- Read and update your real data
- Hand over to a human as soon as it doesn't know
- Keep the full history of every conversation
What it does not do
- Improvise an answer it doesn't have
- Negotiate a price or grant a discount
- Handle a sensitive complaint or a dispute
- Send unsolicited bulk messages
- Replace your sales team
Framework & compliance
On an official number, not a fragile workaround.
The agent runs through an official WhatsApp Business account. That takes longer to set up than a workaround, and that is exactly why we do it: a number blocked overnight costs far more than a few days of waiting.
- Verified business account in your name
- You stay the owner of the number and the history
- The customer can always ask for a human
- No unsolicited prospecting
- Conversations kept only as long as useful
Frequently asked
Before deploying.
A standard WhatsApp agent is live in 5 to 10 working days, depending on your integrations. The timeline mostly depends on the business account verification, which is not in our hands — we prepare everything else in parallel.
Yes in most cases. One caveat: a number already used on the regular WhatsApp app has to be migrated, and the app history is not transferred. We discuss this during the diagnosis to pick the least disruptive path together.
At any time. Your agents get a shared inbox: they see conversations live and can step into the thread. The agent then steps back on that conversation.
Yes, including Darija written in Latin characters, which is what customer conversations actually look like in Morocco. This is something we test explicitly on your real conversations before going live — not a brochure promise.
No lock-in: you can stop at the end of any month. The number, the business account and the conversation history all remain yours.
How many customer messages go unanswered each day?
30 minutes to look at your real conversations and say what an agent would handle alone. No commitment.